Comprehensive Service Offerings

Advisory Services for Modern Transport

Advisory services that design, optimise, and deliver modern transport systems and services built around customer needs and stakeholder expectations.

Strategy and Contract Development

We support Transport Authorities design and implement outcome-led transport models that translate policy into strategy, roadmaps and operational reality.

Define how the service operates and who is responsible

Establish performance measurement frameworks

Design fare collection systems and structures

Align contractual structures with performance frameworks

Integrate ITS to support mobilisation and service performance

Enable Authority-led oversight and accountability

Outcome:

A coherent and achievable model and roadmap, from strategy definition through to contract execution, that secures consistent, high-quality outcomes for customers and the network as a whole.

Operating Model Design and Implementation

We design and implement transport operating models that deliver consistent and measurable outcomes across the network.

Customer Layer: Sets service expectations, manages feedback and accessibility, drives continuous improvement

Franchise Layer (Transport Authority): Defines standards, performance frameworks, and governance to manage contracts and assurance

Operator Layer: Delivers day-to-day transport services in line with contract requirements, maintaining fleet, staff, data, and service performance

Outcome:

The model ensures the Authority is right-sized to manage its Customer and Franchise functions, while Operators remain fully accountable for contracted service delivery.

Unified Customer and Ticketing Systems

We design and implement unified customer and ticketing systems that simplify travel and create a consistent experience across all transport modes.

Open Loop Payments: Design and implementation of cEMV (Contactless Europay, Mastercard and Visa) acceptance, mobile wallets and tokenised payments

Account-Based Ticketing (ABT): Customer-centric architecture with multi-token support, enabling back-office fare calculation

Fare Capping and Policy: Development of daily, weekly and periodic capping rules aligned to customer fairness and revenue protection

Multimodal Integration: Unified fare and entitlement management across Operators and modes, with common tokens, settlement and inspection processes

Outcome:

A single payments environment that reduces complexity and supports multi-Operators with deep industry expertise in modern transit payments.

Mobile App Design and Specification

We create the UI design and specification for mobile Apps that respond directly to customer feedback and improve every stage of the journey.

Complaints and compliments management

Favourites and preferences personalisation

Lost property management

Places of interest and local tourism integration

Journey planning with real-time service information

In-App ticketing and payments

Outcome:

A single, customer-focused App that works across all transport modes, ensuring accessibility, data integration, performance, and compliance from initial design to live release.

ITS Design and Integration

We design the Intelligent Transport System (ITS) architecture and solution to connect the full operational environment for customer, on-vehicle, back-office, and Transport Authority systems.

Ticketing and payments management systems

Customer engagement and feedback systems

Performance reporting and operational analytics

Integration between Operator systems and Authority central control

Real-time operations and performance monitoring

Future-proof interoperable solutions

Outcome:

An integrated ITS framework that gives the Transport Authority full visibility and control across the network while ensuring Operators remain accountable for delivery.

Performance Measurement and KPIs

We define enforceable performance frameworks that hold Operators to account and give the Transport Authority full visibility of outcomes.

Key Operator KPI obligations: punctuality, lost mileage, patronage growth, customer satisfaction

Performance Dashboard: Real-time and intra-month reporting of service performance and trends

Financial Calculator: Automated calculation of performance-related adjustments

Proactive intervention mechanisms before issues escalate

Quantification of non-performance in punctuality, lost mileage, and customer experience

Outcome:

Tools that link operational performance to financial accountability, supporting continuous improvement, transparency, and Authority-led governance across the network.

Ready to Transform Your Transport Network?

Let us help you design, optimise, and deliver modern transport systems that meet customer needs and stakeholder expectations.